Privacy Policy

At The Palash Hills Hotel & Banquet ("we", "our", or "the Hotel"), a unit of BRADS Global Ventures Pvt. Ltd., we are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy outlines our data handling practices for guests, website visitors, and event organizers.

1. Information We Collect

We collect information that is strictly necessary to confirm your reservations, comply with statutory hospitality mandates, and deliver high-quality hospitality:

• Contact Details: Full name, telephone/mobile number, email address, and residential address.
• Identification Details (Mandatory at Check-In): Copies or details of government-issued photo identity cards (Aadhaar Card, Passport, Voter ID, or Driving License) as mandated by the Government of India and local police authorities.
• Booking & Event Requirements: Check-in/check-out dates, room choices, guest counts, dietary preferences, banquet decor choices, and event schedules.
• Payment Information: Billing address, transaction reference IDs, and payment receipts (card and UPI payments processed securely via certified banking gateways; we do not store sensitive CVV or card PINs).

2. How We Use Your Information

Your data is processed strictly for legitimate operational purposes:

• To process, confirm, and manage your room or banquet reservations.
• To communicate booking updates, directions, check-in instructions, or responses via phone, SMS, email, or WhatsApp.
• To comply with regulatory hotel registration requirements (such as the guest register maintained under local administration laws).
• To attend to your on-premises service requests, food catering orders, and billing invoices.

3. Zero Data Sale Policy & Third-Party Disclosure

Information is only shared under the following limited conditions:

• Authorized Service Providers: Verified payment gateways and IT service providers strictly for processing transactions or hosting our secure site.
• Legal & Regulatory Authorities: Government bodies or law enforcement agencies when legally required by law, subpoena, or local police guest reporting directives.

4. Data Retention & Security

We implement administrative, technical, and physical safeguards to protect guest data from unauthorized access, disclosure, alteration, or destruction. Guest registration records are retained only for the period mandated by Indian statutory regulations.

5. Cookies & Website Analytics

Our website uses standard, non-invasive cookies solely to ensure smooth page navigation, responsive performance, and to remember your session preferences. We do not use third-party tracking spyware. You may disable cookies in your web browser settings at any time without impacting basic browsing.

6. Contact Our Privacy Grievance Officer

If you have questions, corrections, or concerns regarding your personal data or this Privacy Policy, please reach out directly: